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For all the methods, except for bank wire withdrawals, the minimum withdrawal amount is 2 USD/EUR. Any amount below 2 USD/EUR cannot be processed as the requested withdrawal amount is lower than the fees incurs for processing such withdrawals. For bank wire international payments, the minimum withdrawal amount is 60 USD/EUR, including the 10 USD/EUR … Continued

If during the withdrawal process, you wish to return your money back to your account, you have the option to cancel your withdrawal considering that the status is Not Processed, On Hold or Pending. This is helpful especially if making a withdrawal would cause you to have limited funds in your account and you still … Continued

Before you can withdraw back to your cryptocurrency wallet, ensure that you follow the withdrawal order as specified under:Which method can I use to withdraw my funds to?. In order to withdraw back to your cryptocurrency wallet, you will be required to provide us with the wallet address. Due to the AML procedures and policies, … Continued

It is our policy that any credit/debit card deposits should be withdrawn to the card in question first, before refunding to any other method, even if other methods were used for funding. Kindly note that after withdrawing via credit card, any Skrill/Neteller and crypto deposits made should be refunded via the same method too. Once … Continued

You can withdraw using the Bank Wire option. However, please ensure to first provide us with proof of payment – i.e. a bank statement (or other supporting evidence), which confirms the initial source of your deposits. This bank statement (or other supporting document) should show your name, the bank account details and the transaction executed … Continued

To withdraw using Bank wire, please log in to your profile, select ‘Transactions’ and then ‘Withdraw’. Choose the account you wish to withdraw funds from and the amount. Proceed to the next step where you can select the desired withdrawal option: Bank Wire method. Bear in mind that we may require a bank statement as … Continued

These terms relate to the Bank Wire payment option: A SWIFT code – also known as a BIC – is made up of 8 characters and is used to identify a particular bank (e.g. HEBACY2N). An IBAN stands for International Bank Account Number and helps banks identify your specific account for payments (e.g. of IBAN … Continued

Before you can withdraw funds from your account, you need to ensure that your account has been fully verified. In addition, you may be requested to provide additional documentation to verify the source of funds (depending on your deposit option) to ensure the withdrawal is credited to the same source where the funds have been … Continued

It is a common practice that after the cancellation of a card, banks are obliged to allow limited transaction types to take place, including refunds, usually for at least 6 months. You should therefore withdraw funds to the card you used to deposit, even if this card has been cancelled. You will receive these funds … Continued

You should withdraw back to the same card number that you have deposited from. In the majority of cases, virtual cards are refundable as they are linked with your actual credit/debit card. A virtual credit card number is a randomly-generated card number associated with your actual credit card. In case of a refund, the processing … Continued