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To verify the source of your deposits, please provide us with a screenshot of your virtual card and the (online) source account statement to which is the card connected to, showing the transaction/s made to and your name. Example: You can also upload your documents through your dashboard, by clicking on ‘Profile and Settings’’ and … Continued

There are a number of reasons why your Credit/Debit card may have been declined: Your transaction may have been rejected by your card’s issuing bank, please check with your bank; You may have gone over your daily transaction limit or exceeded the card’s available credit/debit; You may have entered an incorrect digit for the card … Continued

Your deposit may be withheld for one of the following possible reasons: You did not submit your verification documents; Your documents have expired and updated documents are required; Your total deposits exceed 2,000 EUR and your account was not yet fully verified; You have duplicate profiles within ; You have failed to provide us with … Continued

is a fully regulated company and we are required to adhere to security policies designed for the security of both our clients and ourselves. We are required to obtain card copies/bank statement of any card/account that was successfully used to deposit into a client’s account to ensure that the card/account is owned by the owner … Continued

After completing the steps outlined under the FAQ: How can I make a deposit into my account? you will be given the payment details on how to proceed with an online payment or transfer from your bank account to ’s bank account. Once the transaction is complete, we suggest that you either upload or email … Continued

After completing the steps outlined in How can I make a deposit into my account? you will be redirected to your bank’s page where you will be asked to provide some additional information. If this is your first deposit – or if you are depositing with a different Credit/Debit card than the one you have … Continued

If the funds are deposited through a corporate/business card then: If you are the director and sole shareholder: The deposit can be processed, after supporting documents have been provided. Supporting documents include an extract from the Business Registry confirming the sole ownership and directorship and shareholder structure, your verification documents and copies of the used … Continued

In order to deposit using the bank wire option, please log in to your profile, select ‘Payments’ and ‘Deposits’, choose the amount you wish to deposit and then select the Bank Wire method. You will then be able to view our bank details. The processing times depend on the type of the transfer and banks … Continued

The processing time varies depending on the payment option selected: International Bank Transfer: approximately 1-5 working days, depending on your bank. SEPA and local transfers: usually within 24 hours. All other payment methods: 10 minutes approximately. Credit/Debit Cards: Immediate Once we receive your funds, they will automatically be credited to your trading account. If we … Continued

In addition, be informed that does not charge fees for funding of your account. Please note that you may be charged by the funding provider involved in the transfer (intermediary bank, receiving bank, or your credit card provider).