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Русский (Russian)How can I submit a complaint?
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To submit a complaint, please complete the complaint form here
Latest Posts
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What are the most common reasons for withdrawal rejection?
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If your withdrawal has been rejected, it may have been for one of the following possible reasons: Insufficient account balance. Insufficient free margin to cover open positions. Incorrect withdrawal details. Payment method used for withdrawal is different from the one used to deposit. Withdrawal amount exceeds the deposited amount for the method (Credit/Debit Cards). Withdrawal … Continued
What are the most common reasons for deposit failure/decline?
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If your deposit has failed, it may have been for one of the following possible reasons: Payment declined by card issuer System Error Wrong account number Incorrect card details 3D security failure (Credit/Debit Card) Card is not active for online activity Expired session Closed account Transaction rejected by bank Incorrect recipient name (Bank wire) Invalid … Continued
Why can’t I log in to my MT4 account?
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If you cannot access your MT4 account, please first make sure you are using the correct live/demo account ID and the corresponding server of the account you would like to use. In order to find these details, please log in to your account through our website. Under Accounts, you can see the account number and … Continued
Why can’t I log in to my BDSwiss account?
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If you cannot log into your account, please first check you have entered your email address and password correctly. If you are not sure what your password is, you can reset it by clicking on “Forgot Password?”. Then, you should insert the registered email address and follow the steps you will receive via email. … Continued
I have problems with my phone verification. What should I do?
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If you have problems with phone verification, please make sure that: You have entered a valid phone number which can receive SMS. The number is entered with no special characters, no spaces and no country code. If you previously had an account with us, please let us know. If you are still unable to … Continued
What are the risks?
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Trading Forex/CFDs is highly speculative and can lead to both profits and losses. It is important to understand that if the markets move against you, you could lose all your invested capital. It is therefore crucial that you only invest capital that you can afford to lose and manage your risk and capital properly. Read … Continued
Can I open a ‘Demo account’?
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enables you to open a Demo Account to test the tools and conditions available for each account type. To open a Demo Account, through a PC/laptop, just complete our sign-up process and visit your Dashboard to test your skills on the default Demo Account (FX MT4) or select “Add new account” and choose whether you’d … Continued
How can I make a deposit into my account?
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In order to deposit funds you need to log in to your profile: Select the account you wish to fund and click on Payments – Deposit. Select the amount you wish to deposit*. Choose your preferred deposit method and click ‘Proceed to Pay’. Confirm your deposit details on the next page. Some additional steps may … Continued
Why is there a loss as soon as I open a trade?
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Every instrument has a BUY price and a SELL price. This difference in price is called the spread, and contains the commission which we charge on each trade. As soon as you open a trade, the current rate shown is the one at which the position would close. For example, when you open a BUY … Continued